2023 Ford F-150 Raptor Timeline

Chronicling My New 2023 Ford F-150 Raptor Problems Purchased From Ted Russell Ford, Knoxville TN

My trust in Ford and my truck is fading. I'm increasingly worried about driving, especially with my two children. I'm hesitant to take them with me in the truck at this point. I shoulnd't have to deal with these issues on a brand new truck, let alone a truck this expensive.

Here's a concise timeline of the persistent issues I've faced with my brand new 2023 Ford F-150 Raptor. Despite being a high-end truck, it has spent more time in the repair shop than on the road. Ford's response so far has left me with an undriveable vehicle, and I need to highlight the seriousness of the situation.

Hours In Service

624

Timeline

After 20 Days They Couldn't Fix It. I Picked Up My Car

Ted Russell Ford said Ford says they don't know how to fix it. The only thing I can do is wait for Ford to come up with a solution.

5 days ago - November 2, 2023

Service Department Contacted Me

Ted Russell Ford said Ford has still not gotten back to them to tell them what to do.

13 days ago - October 25, 2023

Contacted Dealership to Request an Update

Ted Russell Ford said they haven't looked at until just now (6 days later) and that they are waiting on Ford to tell them what to do. Ford agent contacted me and said they can't get ahold of the dealership

20 days ago - October 18, 2023

Third Trip to Ted Russell Ford Service

I reluctantly dropped off my 2023 Ford F-150 Raptor at Ted Russell Ford's service department for the third time. Despite numerous attempts to address these issues, I still find myself facing the same problems.

In my pursuit of resolution, I reached out to Ford customer care, providing them with my case number and a detailed account of the persistent issues. They have now assigned an agent to my case and assured me they will be in touch shortly.

As I anxiously await an update from the service department, the severity of the situation becomes increasingly evident. My vehicle remains unreliable and undriveable, underscoring the urgency of a swift and effective resolution.

25 days ago - October 13, 2023

New Engine Issue Occurred

After spending a couple hours at Boo at the Zoo with my family we got back to the truck and it made the dreaded shaking and knocking noise. I turned off the truck and turned it back on again which usually fixes the problem. This time the truck started up with a very muffled sound. The engine light is now permanently on and it has severely reduced power.

a month ago - October 12, 2023

Picked Truck Up From Ted Russell Ford Service Department

When I arrived they said they fixed the issues and due to the codes that were stored in the system they replaced the throttle body.

a month ago - October 5, 2023

Second Trip to Ted Russell Ford Service

I brought the truck in for a very long list of issues i've had since the start. They include a broken passenger air conditioned seat, broken seek left button on the steering wheel and a few others.

a month ago - September 28, 2023

Engine Issue Occurred Again